Special Order items are exclusive products that are available 'Online only' and not always available instore as they are specially ordered and manufacturered to customer specifications.

Please be aware that Special Orders, Custom Orders or Hand-made Jewellery are ineligible for return. 

All Special Orders will be notified for collection or despatch once received instore and are not available for Click & Collect within 2-3 days. 

Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available, particularly during sale or high demand periods like Christmas.

For all Special Order enquiries, please contact the store on 03 5332 3480.